Where to seek for help?

Information hotline

The informational hotline 1188 provides information about business addresses, working hours, service providers, state institutions, public transport timetables, concerts and events, the location of the nearest service provider, as well as all the necessary tourism information – information about accommodations, museums, attractions, restaurants and cafes, and medical establishments. The hotline is reachable 24 hours per day and is available to all Latvian telecommunications network subscribers. Information is provided in Latvian, Russian, and English.

 Tourism police in Riga

Riga Municipal Police has a specialised Tourism Unit, which ensures public order, as well as provides information to foreign visitors about the opportunity to receive help in case of incidents like theft, lost property and fraud. A 24-hour information hotline +371 67181818 has been introduced for foreign nationals. Information is provided in Latvian, Russian, and English.

Medical help

If you are an EU citizen who requires medical attention while in Latvia, make sure that the medical establishment accepts the European Health Insurance Card (EHIC). The EHIC confirms the right to receive the necessary or emergency medical treatment to the same extent as would be received by a local resident.

If you are not an EU citizen and do not hold an EHIC card, but require emergency medical assistance, you will have to pay the full cost of the services. Acquiring a travel insurance policy is recommended.

Twenty-four hour emergency assistance is provided by any regional hospital. Help can be received at the following regional centres:

Pauls Stradiņš Clinical University Hospital, Pilsoņu iela 13, Rīga;
Rīga Eastern University Hospital, Gaiļezers Clinic, Hipokrāta iela 2, Rīga;

• Daugavpils Regional Hospital, Vasarnīcu iela 20, Daugavpils;
• Liepāja Regional Hospital, Slimnīcas iela 25, Liepāja;
• Northern Kurzeme Regional Hospital , Inženieru iela 60, Ventspils;
• Vidzeme Hospital, Jumaras iela 195, Valmiera;
• Jelgava City Hospital, Brīvības bulvāris 6, Jelgava.

Embassies and consulates

Tourists can approach the embassy of their country in instances where they find themselves in an extreme situation, for example, after losing a passport, being left with no means of subsistence, or the occurrence of a serious illness or death. Depending on each country's legal and financial capabilities, those falling on hard times will be assisted. For contact information about foreign missions in Latvia visit the website of Ministry of Foreign Affairs of the Republic of Latvia