Where to seek for help

Information Hotline

The Hotline 1188 provides information about business addresses, hours, service providers, state institutions, public transport timetables, concerts and events, the location of the nearest service provider, as well as all vital tourism information – about accommodations, museums, attractions, restaurants and cafes, and medical centers. The Hotline is reachable 24 hours per day. Information is provided in Latvian, Russian, and English.

Tourist Police in Riga

Riga Municipal Police has a specialised Tourist Unit, which ensures public order, as well as provides information to foreign visitors about the opportunity for assistance in case of incidents like theft, lost property and fraud.

A 24-hour information Hotline +371 67181818 has been introduced for foreign nationals. Information is provided in Latvian, Russian, and English.

Medical help

If you are an EU citizen who requires medical attention while in Latvia, make sure that the medical centre accepts the European Health Insurance Card (EHIC). The EHIC confirms the right to receive the necessary and/or emergency medical treatment to the same extent as would be received by a local resident.

If you are not an EU citizen and do not have an EHIC card, but require emergency medical assistance, you will have to pay the full cost of the services. Acquiring a travel insurance policy is recommended.

Twenty-four hour emergency assistance is provided by any regional hospital:

• Pauls Stradiņš Clinical University Hospital, Pilsoņu iela 13, Rīga;
• Rīga East University Hospital, Gaiļezers Clinic, Hipokrāta iela 2, Rīga;
• Daugavpils Regional Hospital, Vasarnīcu iela 20, Daugavpils;
• Liepāja Regional Hospital, Slimnīcas iela 25, Liepāja;
• Northern Kurzeme Regional Hospital , Inženieru iela 60, Ventspils;
• Vidzeme Hospital, Jumaras iela 195, Valmiera;
• Jelgava City Hospital, Brīvības bulvāris 6, Jelgava.

Embassies and consulates

Tourists can turn to the embassy of their country whenever they find themselves in an extreme situation, for example, losing a passport, being left with no means of subsistence, or the occurrence of a serious illness or death. Depending on each country's legal and financial capabilities, those dealing with mishaps will be assisted. For contact information about foreign missions in Latvia, visit the website of Ministry of Foreign Affairs of the Republic of Latvia.